Celebrate & Festive Shop Policy
ABOUT THE ORDER
- Please place your order at least 4 business days prior to your pick-up or delivery date.
- Floral varieties may vary based on availability from our wholesalers, which may result in slight variations from the photos shown.
ORDER PICK-UP
- Please provide your preferred pick-up date and time in the ADDITIONAL INFORMATION box during checkout.
- Pick-up is available Monday to Saturday, from 10:30 am to 5:30 pm (excluding statutory holidays).
- To ensure the freshness of your flowers, we recommend scheduling pick-up within 24 hours of your event.
- Pick-Up Location: Fang Design Studio, 6191 Westminster Hwy #140, Richmond. Please arrive at your specified date and time.
ORDER DELIVERY
- Please include your delivery request in the ADDITIONAL INFORMATION Order Notes box during checkout. Be sure to provide:
- Delivery Address
- Preferred Delivery Date
- Preferred Delivery Time Frame (a 2-hour window)
- Delivery fees will be confirmed within 24 hours after receiving your order. Fees depend on the delivery location and the order quantity.
- Delivery fee starts at $50
- We will contact you shortly via email to confirm all delivery details and provide a fee estimate.
EVENT SETUP SERVICE
- If you require event setup services, please email us to inquire about availability or to book a consultation. Our team will work with you to understand your needs and provide a detailed estimate.
CANCELLATION/ POSTPONEMENT
- We pride ourselves on selecting the most unique and freshest materials to create our floral products, especially during the festive season. Due to the seasonal nature and high demand for our supplies, we are unable to accommodate cancellations. We kindly ask that you carefully consider your order before placing it, to help us ensure the best quality and service for all our customers.
RESPONSIBILITY
- After customers pick up their orders and leave our studio, Fang Design is not responsible for any issues with the orders. Please confirm your order with the Fang Design team before leaving the studio.
ADDITIONAL FAQS
For further inquiries or additional FAQs, please visit our website or contact us via email.
