FAQ
Our orders are pick-up only. Orders can be picked up at our warehouse location. Upon placing your order, you’ll receive detailed instructions on how to pick-up your orders .
To place an order at our wedding shop, the minimum spend required is $1200 before applicable taxes.
Yes, rush orders may incur additional fees depending on the timeline and complexity of the request. Contact us for more information and pricing as this will be addressed case by case.
If there’s a specific flower you don’t prefer, please inform us by sending a description and inspiration photos to our email address. Ensure to include your order number in the email subject line.
Yes!! We recommend picking up your wedding florals the day before your event, especially if you have a long commute or a tight morning schedule. We’ll provide instructions, tips, and tricks to ensure your flowers remain fresh.
We do not offer consultations if you are ordering from our wedding shop. If you are interested in a custom design, you can check out our bespoke design service where we offer consultation appointments to discuss your floral needs in detail. Please reach out to us on our contact page.
For bouquet care, start by removing the water bag from the stems. Dissolve flower food in the vase water before transferring the flowers. Change the vase water every 2-3 days for longevity. Trim about 1 inch off the bottom of the flower stems when they start to wilt or discolour. Keep the bouquet away from direct sunlight.
CHOOSE THE RIGHT FLOWERS
- Go for fresh blooms that are just about to open fully.
- Opt for sturdy flowers like roses, lavender, and hydrangeas.
- Include a variety of textures by mixing different types of foliage and flower shapes.
- Research the meanings behind different flowers if you’re aiming to convey a particular message or sentiment.
PREPARING THE FLOWERS
- Strip off extra leaves to cut down on moisture.
- Snip stems to the length you want but leave enough for hanging.
- Use sharp scissors or garden shears for a clean cut. Place the flowers in a cool, dry space away from direct sunlight to preserve their colour.
- Bundle small groups of flowers together with twine for even drying.
DRYING METHODS
Air Drying – Tie 5-10 stems together and hang them upside down in a warm, dry spot away from sunlight. Be patient; it takes 2-4 weeks to dry completely.
Pressing – Sandwich flowers between absorbent paper. Press down with heavy books or a flower press. Swap out the paper every few days until they’re dry and flat. Be patient; it takes 2-4 weeks to dry completely.
AFTERCARE
- Store your dried flowers in a cool, dark place.
- Handle them gently—they’re fragile.
- A quick spritz of hairspray can help keep them from crumbling.
We offer delivery and setup services for weddings and events upon request, with an additional fee. Requests for delivery and setup services must be booked via email. Please send your request to fangtodesign@gmail.com, including your event location, date, and time. We will connect with you to discuss further details.
For other shops, all orders are currently available for pick-up only.
We recommend placing your at least 4 weeks in advance of your pick-up date for shop orders. If your event is after this timeframe, please contact us directly via email, and we’ll be happy to discuss your requirements.
Our process involves selecting a predetermined color palette and style based on selections in our online shop.
Customers cannot request custom designs at our online shop. Our florist team will design according to one of our predetermined designs that you ordered from the shop. You can select your preferred color palette and style from the options provided on our website shop. Color palettes listed below:
Green & White
Blush & Ivory
Beige & Cream
You must choose from the shop’s color schemes when placing your order.. Our florist team reserves the right to style and select in-season flowers based on the chosen color palette and style.
If there are specific flowers that you dislike/really want, you must inform us via email. We welcome you to send a description and your inspiration photos to our email address, referencing their order number in the subject line. Please kindly note that while we like to see inspiration photos and design requests, we cannot guarantee specific floral products due to seasonal availability.
All requests for cancellations or postponements must be made in writing and shared with our team at least 30 days before your event date. Credits can be used for future events or transferred for our online store. If you’re rescheduling, notify us before 30 days. For cancellations within two weeks of the wedding date, a 30% administrative fee will be reserved, with the remaining balance transferred to a digital gift card.
Yes, we offer custom floral services. Please check out our Bespoke Services under Weddings.
We offer a wide range of Wide Range of Services including online shop products and Event & Wedding services. For further information, please check out our SHOP & SERVICE pages!
- Place bouquets into their water sources throughout the day to allow for hydration.
- Shield your flowers from direct sunlight and air currents, as they prefer cool, dark places.
- Maintain a cool room temperature to extend the lifespan of your arrangement.
- In cold temperatures, flowers should not be exposed to air below or around freezing. Do not leave flowers in an unheated vehicle. Flowers will freeze and brown when exposed to freezing air – and note that this includes air conditioners!
- Most of our cut flowers arranged in the soak floral foam, and Never pour water directly into flowers, as excess moisture can cause mold and hasten the demise of the entire arrangement.
Since our product is perishable we are unable to offer refunds or exchanges. However, your satisfaction is very important to us. If you have a problem or you are not satisfied with your floral product please contact us by email (Fangtodesign@gmail.com) within 24 hrs of receiving your order. We will work to correct the issue and discuss all possible solutions to ensure your satisfaction.
