ABOUT THE ORDER
- All our dried and preserved arrangements and bouquets are handcrafted using high-quality materials designed to last for months or even years with proper care. Please read the following policies to ensure a smooth shopping experience.
- Floral varieties may vary based on availability from our wholesalers, which may result in slight variations from the photos shown.
PRODUCT CARE
- Dried and preserved flowers are delicate and require gentle handling.
- Keep arrangements away from direct sunlight, high humidity, and strong drafts.
- Avoid exposure to water, as this can damage the preservation treatment and cause discoloration.
- Occasional light dusting with a soft brush or feather duster will help maintain their appearance.
PICK-UP ORDERS
- Please provide your preferred pick-up date and time in the ADDITIONAL INFORMATION box during checkout.
- Pick-up is available Monday to Saturday, from 10:30 am to 5:30 pm (excluding statutory holidays).
- Pick-Up Location: Fang Design Studio, 6191 Westminster Hwy #140, Richmond. Please arrive at your specified date and time.
- Kindly present your order number to our staff upon pick-up.
- If you wish to make changes to the pick-up details, please email us with your order number in the subject line. A confirmation email will be sent once the changes have been confirmed.
RESPONSIBILITY
- After customers pick up their orders and leave our studio, Fang Design is not responsible for any issues with the orders. Please confirm your order with the Fang Design team before leaving the studio.
ORDER DELIVERY
We offer delivery within the Greater Vancouver Area at an additional cost. To add delivery to your order, follow these simple steps:
- Click on the “SHOP” button and select “Delivery Add-on” from the dropdown menu.
- Click on the Delivery Service image to proceed.
- Choose your delivery area from the dropdown list and add the service to your cart.
Once added, your delivery cost will be included at checkout.
For delivery details, please leave the following information in the Additional information order notes box during checkout:
- Recipient’s Name and Contact Number
- Delivery Address
- Delivery Date (provide options if required)
- Delivery Time Frame (a 4-hour window between 1pm to 7pm)
- Additional Instruction (e.g. Buzz number)
Please click Dried & Preserved for further information