Winter whimsical

ABOUT THE ORDER

Please place your order at least 4 business days prior to your pick-up or delivery date.
Floral varieties may vary based on availability from our wholesalers, which may result in slight variations from the photos shown.
Order cut-off date : December 20, 2024 (Pick-up/delivery by December 24)

ORDER PICK-UP & DELIVERY

PICK-UP ORDERS

Please provide your preferred pick-up date and time in the ADDITIONAL INFORMATION box during checkout.
Pick-up is available Monday to Saturday, from 10:30 am to 5:30 pm (excluding statutory holidays).
To ensure the freshness of your flowers, we recommend scheduling pick-up within 24 hours of your event.
Pick-Up Location: Fang Design Studio, 6191 Westminster Hwy #140, Richmond. Please arrive at your specified date and time.

ORDER DELIVERY

We offer delivery within the Greater Vancouver Area at an additional cost. To add delivery to your order, follow these simple steps:

Click on the “SHOP” button and select “Delivery Add-on” from the dropdown menu.
Click on the Delivery Service image to proceed.
Choose your delivery area from the dropdown list and add the service to your cart.

Once added, your delivery cost will be included at checkout.

For delivery details, please leave the following information in the Additional information order notes box during checkout:

Recipient’s Name and Contact Number
Delivery Address
Delivery Date (provide options if required)
Delivery Time Frame (a 4-hour window between 1pm to 7pm)
Additional Instruction (e.g. Buzz number)

Please click CELEBRATE & FESTIVE SHOP POLICY for further information

REFUND/EXCHANGE

Due to the perishable nature of our products, we are unable to offer refunds or exchanges. However, your satisfaction is our top priority. If there is an issue with your floral product or if you’re not completely happy with your order, please reach out to us within 24 hours of receiving it.

Please click CELEBRATE & FESTIVE SHOP POLICY for further information

WEATHER-RELATED DELAYS

Please note that due to possible heavy snowfall in December, scheduled pick-up and delivery dates might be postponed for safety reasons. We recommend placing your order early to allow for any delays, as some deliveries may be affected and might not arrive by Christmas Day.We appreciate your understanding and will reach out if your order is impacted by the weather. Thank you for choosing Fang Design for your holiday needs!

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